Refund & Return Policy

Date of Last Update: January 25, 2026

At Fluent Trends, we are committed to providing a thoughtful and supportive shopping experience. While we always prioritize our customers, our return process must also align with the policies of our diverse network of vendors, including handcrafted and made‑to‑order suppliers. This policy reflects that balance with clarity and transparency.

General Return Eligibility

• Item must be in brand-new condition
• Uninstalled, unused, and unassembled
• Includes all original packaging, tags, and accessories
• Return request must be made within 30 days of the carrier’s delivery date

Returns without prior authorization or missing required documentation will be refused.

Vendor-Specific Exceptions

Because Fluent Trends partners with multiple vendors, return eligibility varies by product. Please note:

• Handcrafted, customized, or made-to-order items may be non-returnable
• Buyer’s remorse returns are not accepted for most items due to vendor policies and product handling requirements
• Some vendors apply restocking fees up to 30% for eligible returns
• Items marked “Non-Returnable” on the product page cannot be returned
• Clearance, assembled, or damaged packaging items are not eligible

We honor each vendor’s craftsmanship and guidelines while striving to support our customers within those boundaries.

Return Process

1. Email support@fluenttrends.com within 30 days of delivery
2. Include your order number, photos of the item, outer box, and internal packaging
3. Receive a Return Merchandise Authorization (RMA)
4. Ship the item to the address provided within 30 days of RMA issuance
5. Include the RMA number and tracking details in your return email

You are responsible for return shipping unless the item is damaged or incorrect. In select regions, prepaid labels may be available with the shipping cost deducted from your refund.

Restocking Fee

A 30% restocking fee applies to eligible returns. Buyer’s remorse returns are not accepted for most items due to vendor-specific policies and product handling requirements. This fee helps offset non-refundable transaction costs and vendor processing.

Damaged or Faulty Items

If your item arrives damaged or defective:

• Contact support@fluenttrends.com within 48 hours of delivery
• Include photos or video showing the issue, packaging, and shipping labels
• We will work with you to replace or resolve the issue promptly
• Do not discard packaging until your claim is resolved

Unauthorized repairs or third-party services are not reimbursed.

Refunds

Once your return is received and inspected:

• You’ll receive an email confirming approval or rejection
• Approved refunds are processed within 10–14 business days
• Refunds are issued to your original payment method
• Shipping fees and taxes are non-refundable

Exchanges

We only offer exchanges for defective or damaged items. Requests must be made within 30 days of delivery.

Gifts

If marked as a gift at purchase and shipped directly to you, you’ll receive a gift credit for the return value. Otherwise, refunds are issued to the original purchaser.

Still Have Questions?

We’re here to help. Contact our support team at:
📧 support@fluenttrends.com