Refund policy
REFUND & RETURN POLICY
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DATE OF LAST UPDATE: FEBRUARY 12, 2020
Returns
Most Sales are final. If you receive a product that is damaged, please provide photos of all damages to support@fluenttrends.com on the date of delivery (Include photos of packaging). We will work to replace that product.
For Products that are Returnable:
If you are unsatisfied with your product for any reason you will haveΒ 15 days from the date of delivery to return the product and request a refund. You may return any Product (as defined below) purchased on fluenttrends.com in accordance with the terms below:
A return authorization must be requested withinΒ 15 days of your date of delivery. You must contact us at [support@fluenttrends.com] to request and receive an RMA.
The return authorization number must be included along with your returned product.Β
Once an RMA is received please return the item and email us back with the RMA and the tracking# so we can track your return.
You must return the Product to the address provided to receive a refund at your cost withinΒ 30 days of receipt of RMA.
Returned Product(s) must be in good physical condition (not physically broken, used or damaged). All accessories originally included with your purchase must be included with your return.
Additional terms and conditions:
Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable.
You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to [fluenttrends.com].
If you return Product to [Fluent Trends] (a) without a return authorization from [Fluent Trends] or (b) without all parts and accessories originally included with your purchase, [Fluent Trends] retains the right to either refuse acceptance of such return or charge you a restocking fee of 30% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher.
If the product is inspected and determined to be in good physical condition, [Fluent Trends] retains the right to charge you a 30% restocking fee. This fee is to cover the cost of labor and repackaging a product that is found to be in good condition.
Non-returnable items:
Gift cardsΒ
Downloadable software productsΒ
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of useΒ
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been openedΒ
Any item not in its original condition, is damaged or missing parts for reasons not due to our errorΒ
Any item that is returned more thanΒ 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 - 14 business days.
Late or missing refunds (if applicable)
If you havenβt received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.Β
Next contact your bank. There is often some processing time before a refund is posted. If youβve done all of this and you still have not received your refund yet, please contact us at [support@fluenttrends.com].
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [support@fluenttrends.com] and we will provide you further instructions on where to return the item for an exchange. Please note that we cannot accept exchanges beyondΒ 30 days from the date of delivery.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, youβll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasnβt marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Still have questions about your return? Contact customer service at [support@fluenttrends.com].